Services

It's time to take a fresh look at your revenue streams, customer support and processes.

My areas of expertise include customer care, client lifecycle management, analytics, sales, and pricing with the goal of maximising revenue, optimizing costs and driving business growth through effective strategies and operations.

Services

Keynote speaking, Training and Coaching

Delivery of customized presentations and trainings to enhance the skills and effectiveness of your teams.

Provide one-on-one coaching sessions to customer care and sales leaders and representatives.

Assesment & Strategy development

Thorough analysis of the company's current revenue streams, customer care and sales processes.

Identifying areas of improvement.

Provision of actionable recommendations to optimize customer care, customer lifecycle processes, pricing, product offerings, and sales channels.

Leading change and improvement projects

Execution eat strategy for breakfast because consistency is the only way to achieve results. My work does not have to stop at proposal for strategy. I am open to lead implementation of it as external part-time project manager to your company.

Data + Analytics

What gets measured gets done.

Set up of key performance indicators (KPIs) and reporting mechanisms in your company to track revenue and customer care related metrics progress and success.

Looking for experienced and easy-to-work-with professional?

I am here to help you.

Get in touch